Frequently Asked Questions

1. Why can't my GetFlv work?

There are some reasons for GetFlv's not working such as:

  • You have opened the VPN.
  • Your anti-virus software prevents GetFlv from running.
  • The installation program of GetFlv has be ruined.
  • All network traffic is SSL encrypted.

When encounter these problems, you need to:

  • Close VPN first, then start GetFlv.
  • Set your anti-virus software to ensure the normal operation of GetFlv.
  • Download the latest GetFlv installer, re-install it.
2. Why can my GetFlv only download 50% or 50MB of a video?

This may be caused by several reasons:

  • You are using a trial version.
  • Your GetFlv has over the validity period.

When encounter these problems, you need to:

  • Note that GetFlv is not a free software and it has a validity period, you must purchase it and register if you want to use a full version within the validity period. So please go to Order Online and Register.
3. Why can't the videos in some sites be detected?

This may be caused by several reasons:

  • The site uses a streaming protocol that GetFlv does not support.
  • Your GetFlv has run too long, resulting in failure detection module.

When encounter these problems, you need to:

  • Confirm that the site is supported (support site list).
  • Restart GetFlv, re-open the web page to download.
4. Can I close the webpage when I have detected the video?

You can always close the page when you have detected the video, and the video can still download normally, GetFlv will not affect your normal web browsing.

    However, for large video segments, in order to download all the segments, you still need to keep the pages open. We will go on to solve this problem.

      5. Why can't we continue to download some videos after they are paused?

      Different sites use different technologies, GetFlv currently is unable to provide a unified solution. Please re-download the video.

        6. Why can't some downloaded videos play?

        This may be caused by that:

        • You downloaded video has been damaged or download fails.

        When encounter this problem, you need to:

        • Re-download the video.
        7. Will GetFlv collect my private information?

        Of course not. GetFlv is a green software, it doesn't contain any plugins, ads and back door. GetFlv fully respects user privacy and will not collect any user's private data.